answer
What this official complaint record identifies
ODI 11738242 is an NHTSA complaint identifier associated with a 2020 Chrysler Pacifica and the air bags component category. The normalized incident contains 1 source rows. It is a submitted report, not a verified diagnosis, defect finding, or failure-rate estimate.
- Make
- Chrysler
- Year
- 2,020
- Model
- Pacifica
- Component
- AIR BAGS
- Odi number
- 11738242
SOURCES
- NHTSA complaint ODI 11738242National Highway Traffic Safety Administration · primary source
applicability
Reported date and mileage context
The incident date is 2026-04-20 and the filing date is 2026-05-16. The reported failure mileage is not supplied. Dates and mileage are reporter-supplied fields and do not establish when a defect began.
- Incident date
- 2026-04-20
- First filed date
- 2026-05-16
- Latest filed date
- 2026-05-16
safety
Safety events reported with this complaint
The structured record reports crash: yes; fire: no; injuries: 3; deaths: 0; vehicle towed: yes. These fields reflect the submission and are not an independent investigation finding.
- Death count
- 0
- Injury count
- 3
- Fire reported
- No
- Vehicle towed
- Yes
- Crash reported
- Yes
- Repaired reported
- No
methodology
Model-year and component context
The broader normalized 2020 Chrysler Pacifica air bags profile contains 4 complaints, 0 recall campaigns, and 0 manufacturer communication documents. These totals are descriptive record counts, not incidence rates or proof that the records share one cause.
- Mileage p25
- 500
- Mileage p75
- 1,300
- Mileage median
- 500
- Recall records
- 0
- Recall campaigns
- 0
- Model year component complaints
- 4
- Manufacturer communication documents
- 0
SOURCES
- NHTSA datasets and APIsNational Highway Traffic Safety Administration · primary source
repair options
How this record should affect your next decision
Because the submitted record includes a crash, fire, or towing flag, treat similar current symptoms conservatively. Stop using an unsafe vehicle and contact a qualified repair shop, dealer, or tow provider. The complaint alone does not identify the needed repair.
- Recommended channel
- shop dealer or tow
- Diagnosis from complaint
- No
- Part replacement from complaint
- No
methodology
Privacy and evidence limits
Car Trouble Lab does not publish the complaint narrative, VIN, owner location, dealer telephone number, or other personal fields. Structured safety flags can contain reporter error. NHTSA complaints are useful for finding records and questions, but they are not independently verified repairs or defect determinations.
- Vin published
- No
- Narrative published
- No
- Personal location published
- No
- Report independently verified
- No