answer
What this official recall record says
NHTSA campaign 19V787000 was received on 2019-11-01 and is associated with 68 source rows covering 68 listed vehicle applications. The manufacturer shown in the record is Mercedes-Benz USA, LLC..
- applications
- 68
- campaign number
- 19V787000
- potential units
- 24,226
- manufacturer campaign number
- 2019120008
SOURCES
- NHTSA recall 19V787000National Highway Traffic Safety Administration · primary source
safety
What the owner should do next
Check the VIN in the official recall lookup. If the campaign applies, contact an authorized dealer about the remedy; recall remedies are normally handled through the manufacturer program. If warning signs or unsafe operation are present, stop driving and arrange safe transport.
- do not drive
- No
- park outside
- No
- vin check required
- Yes
- recommended channel
- dealer
SOURCES
- NHTSA VIN recall lookupNational Highway Traffic Safety Administration · primary source
causes
Defect described in the recall record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
- campaign number
- 19V787000
- official record
- NHTSA recall
safety
Safety consequence in the official record
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- do not drive
- No
- park outside
- No
repair options
Official remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
- vin applicability required
- Yes
- dealer confirmation required
- Yes
applicability
Vehicle applications listed for this campaign
The normalized NHTSA rows contain 68 applications across 1 makes and 32 model labels. This list describes campaign records, not confirmation that an individual VIN is open or unrepaired.
- listed application count
- 68
components
- COMMUNICATION
applications
- MERCEDES-BENz
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
- MERCEDES-BENZ
SOURCES
- NHTSA recall datasets and APIsNational Highway Traffic Safety Administration · primary source
methodology
Limits of this database record
Campaign applicability and remedy completion are VIN-specific and can change. This page summarizes the official campaign record; it does not inspect the vehicle, determine whether a symptom is caused by the recalled defect, or replace current instructions from NHTSA or the manufacturer.
- source rows
- 68
- vin check required
- Yes
- individual vehicle verified
- No