answer
What this official recall record says
NHTSA campaign 21V955000 was received on 2021-12-09 and is associated with 136 source rows covering 4 listed vehicle applications. The manufacturer shown in the record is Subaru of America, Inc..
- applications
- 4
- campaign number
- 21V955000
- potential units
- 198,255
- manufacturer campaign number
- WRK-21
SOURCES
- NHTSA recall 21V955000National Highway Traffic Safety Administration · primary source
safety
What the owner should do next
Check the VIN in the official recall lookup. If the campaign applies, contact an authorized dealer about the remedy; recall remedies are normally handled through the manufacturer program. If warning signs or unsafe operation are present, stop driving and arrange safe transport.
- do not drive
- No
- park outside
- No
- vin check required
- Yes
- recommended channel
- dealer
SOURCES
- NHTSA VIN recall lookupNational Highway Traffic Safety Administration · primary source
causes
Defect described in the recall record
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
- campaign number
- 21V955000
- official record
- NHTSA recall
safety
Safety consequence in the official record
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
- do not drive
- No
- park outside
- No
repair options
Official remedy
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
- vin applicability required
- Yes
- dealer confirmation required
- Yes
applicability
Vehicle applications listed for this campaign
The normalized NHTSA rows contain 4 applications across 1 makes and 3 model labels. This list describes campaign records, not confirmation that an individual VIN is open or unrepaired.
- listed application count
- 4
components
- POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- POWER TRAIN:DRIVELINE:CHAIN/BELT
applications
- SUBARU
- SUBARU
- SUBARU
- SUBARU
SOURCES
- NHTSA recall datasets and APIsNational Highway Traffic Safety Administration · primary source
methodology
Limits of this database record
Campaign applicability and remedy completion are VIN-specific and can change. This page summarizes the official campaign record; it does not inspect the vehicle, determine whether a symptom is caused by the recalled defect, or replace current instructions from NHTSA or the manufacturer.
- source rows
- 136
- vin check required
- Yes
- individual vehicle verified
- No