Car Trouble LabIndependent vehicle intelligenceSearch

campaign

NHTSA Recall 22V365000 — Mercedes-Benz USA, LLC

Official NHTSA recall 22V365000 covers 16 vehicle applications. Review the reported defect, safety consequence, remedy, and VIN-check next step.

Official identifiers and sources shown at claim level Data refreshed 8/28/2026

answer

What this official recall record says

NHTSA campaign 22V365000 was received on 2022-05-20 and is associated with 1568 source rows covering 16 listed vehicle applications. The manufacturer shown in the record is Mercedes-Benz USA, LLC.

applications
16
campaign number
22V365000
potential units
242,722
manufacturer campaign number
See Recall Schedule

SOURCES

safety

What the owner should do next

Check the VIN in the official recall lookup. If the campaign applies, contact an authorized dealer about the remedy; recall remedies are normally handled through the manufacturer program. If warning signs or unsafe operation are present, stop driving and arrange safe transport.

do not drive
No
park outside
No
vin check required
Yes
recommended channel
dealer

SOURCES

causes

Defect described in the recall record

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

campaign number
22V365000
official record
NHTSA recall

safety

Safety consequence in the official record

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

do not drive
No
park outside
No

repair options

Official remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

vin applicability required
Yes
dealer confirmation required
Yes

applicability

Vehicle applications listed for this campaign

The normalized NHTSA rows contain 16 applications across 1 makes and 9 model labels. This list describes campaign records, not confirmation that an individual VIN is open or unrepaired.

listed application count
16

components

  • COMMUNICATION: AUTO CRASH NOTIFICATION
  • ELECTRICAL SYSTEM:SOFTWARE

applications

  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ
  • MERCEDES-BENZ

SOURCES

methodology

Limits of this database record

Campaign applicability and remedy completion are VIN-specific and can change. This page summarizes the official campaign record; it does not inspect the vehicle, determine whether a symptom is caused by the recalled defect, or replace current instructions from NHTSA or the manufacturer.

source rows
1,568
vin check required
Yes
individual vehicle verified
No