answer
What this official recall record says
NHTSA campaign 23V744000 was received on 2023-11-06 and is associated with 2 source rows covering 2 listed vehicle applications. The manufacturer shown in the record is General Motors, LLC.
- applications
- 2
- campaign number
- 23V744000
- potential units
- 60,154
- manufacturer campaign number
- A232424320
SOURCES
- NHTSA recall 23V744000National Highway Traffic Safety Administration · primary source
safety
What the owner should do next
Check the VIN in the official recall lookup. If the campaign applies, contact an authorized dealer about the remedy; recall remedies are normally handled through the manufacturer program. If warning signs or unsafe operation are present, stop driving and arrange safe transport.
- do not drive
- No
- park outside
- No
- vin check required
- Yes
- recommended channel
- dealer
SOURCES
- NHTSA VIN recall lookupNational Highway Traffic Safety Administration · primary source
causes
Defect described in the recall record
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
- campaign number
- 23V744000
- official record
- NHTSA recall
safety
Safety consequence in the official record
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
- do not drive
- No
- park outside
- No
repair options
Official remedy
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
- vin applicability required
- Yes
- dealer confirmation required
- Yes
applicability
Vehicle applications listed for this campaign
The normalized NHTSA rows contain 2 applications across 2 makes and 2 model labels. This list describes campaign records, not confirmation that an individual VIN is open or unrepaired.
- listed application count
- 2
components
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
applications
- BUICK
- CHEVROLET
SOURCES
- NHTSA recall datasets and APIsNational Highway Traffic Safety Administration · primary source
methodology
Limits of this database record
Campaign applicability and remedy completion are VIN-specific and can change. This page summarizes the official campaign record; it does not inspect the vehicle, determine whether a symptom is caused by the recalled defect, or replace current instructions from NHTSA or the manufacturer.
- source rows
- 2
- vin check required
- Yes
- individual vehicle verified
- No