answer
What this official recall record says
NHTSA campaign 23V864000 was received on 2023-12-20 and is associated with 4 source rows covering 2 listed vehicle applications. The manufacturer shown in the record is Toyota Motor Engineering & Manufacturing.
- applications
- 2
- campaign number
- 23V864000
- potential units
- 12,575
- manufacturer campaign number
- 23TA16
SOURCES
- NHTSA recall 23V864000National Highway Traffic Safety Administration · primary source
safety
What the owner should do next
Check the VIN in the official recall lookup. If the campaign applies, contact an authorized dealer about the remedy; recall remedies are normally handled through the manufacturer program. If warning signs or unsafe operation are present, stop driving and arrange safe transport.
- do not drive
- No
- park outside
- No
- vin check required
- Yes
- recommended channel
- dealer
SOURCES
- NHTSA VIN recall lookupNational Highway Traffic Safety Administration · primary source
causes
Defect described in the recall record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- campaign number
- 23V864000
- official record
- NHTSA recall
safety
Safety consequence in the official record
An air bag that does not deploy as intended increases the risk of injury during a crash.
- do not drive
- No
- park outside
- No
repair options
Official remedy
Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
- vin applicability required
- Yes
- dealer confirmation required
- Yes
applicability
Vehicle applications listed for this campaign
The normalized NHTSA rows contain 2 applications across 1 makes and 1 model labels. This list describes campaign records, not confirmation that an individual VIN is open or unrepaired.
- listed application count
- 2
components
- AIR BAGS:FRONTAL
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
applications
- TOYOTA
- TOYOTA
SOURCES
- NHTSA recall datasets and APIsNational Highway Traffic Safety Administration · primary source
methodology
Limits of this database record
Campaign applicability and remedy completion are VIN-specific and can change. This page summarizes the official campaign record; it does not inspect the vehicle, determine whether a symptom is caused by the recalled defect, or replace current instructions from NHTSA or the manufacturer.
- source rows
- 4
- vin check required
- Yes
- individual vehicle verified
- No